FAQ

What is AVA?

AVA is a video streaming service that provides access to a world of European and international films from the comfort of your own home. The only thing you need is your library membership! With AVA, you can stream a unique selection of arthouse features, world-class documentaries, and acclaimed and award-winning short films from a selection of titles not commonly available on other mainstream platforms.

How can I start streaming films on AVA?

For public library users. Just log in with your password provided by your library. Open the navigation menu on the left and click the "login" menu item. You will then be redirected to a secure login form.

If you want to get access credentials for AVA Home, please contact your library for more information.

For university members. Just log in to the VPN network of your university and you will be granted access to AVA content automatically. It is not necessary for you to log into AVA Home platform afterwards, through VPN you can directly start streaming films!

If your local library or university does not have AVA yet, let them know about our platform so that they can join!

I can’t log in to AVA. What am I doing wrong?

If you are having difficulties signing in to AVA, please confirm the validity of your membership, check your VPN connection or ensure that you are entering your password correctly. If you have doubts regarding the validity of your library card or your university VPN account credentials, please contact the staff of your institution.

How much does AVA cost?

It’s free - if you already are a member of a university or library that cooperates with AVA, using their AVA platform is included in your yearly subscription fee.

If you are not yet a member of one of our university or library partners, please contact your institution for registration. ​

Which films are selected for AVA?

AVA works closely with some of Europe’s most renowned film festivals and distributors to curate a unique viewing experience. We focus on quality content and target our film selection toward the interests of library users.

How can I search for films on AVA?

AVA offers a curated selection of quality films that users can browse by theme or topic. These selections can be found in the menu along with film type and genre navigation functions.

The film carousels on our home page change monthly in order to highlight particular areas of interest within our existing selection and to alert you of new arrivals.

What languages does AVA support?

You can choose between the English and the German interface. To pick a language, use the language selection tool in the main menu.

What devices is AVA available on?

AVA works on all major devices and browsers that support HTML5.

You can check the compatibility of your browser by clicking here.

What is the recommended internet speed for AVA?

We would recommend a download speed of at least 3 Mbps to play a single video stream in standard resolution. The optimal internet speed for HD video streaming is 5 Mbps.

You can use a variety of free online services in order to check your current internet speed. For instance, FAST

Can I permanently delete my AVA account?

Termination of your AVA account is not necessary. Your local library of university automatically provides free access to AVA services to all their registered users.

Please read our data protection policy to understand what we’re doing with your personal information.

I did not find an answer to my question!

If you did not find an answer to your question, you can always contact us via our Contact Form. We will get back to you as soon as we can.

 

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